Return & Refund Policy
Welcome to Bangkingpro.com! We want you to be happy when shopping here. Please read our refund rules below to understand your rights clearly. Thanks for being with us!
Canceling an Order
Please check your order details carefully before you buy. After we ship your order, you cannot cancel it anymore. Thanks for understanding!
Damaged or Broken Items
If your item arrives broken or not working, please tell us quickly. Contact us within 2 days (48 hours) of receiving it. We’ll happily send you a new one or give you a refund.
Rules for Refunds and Exchanges
Here are some simple rules to get a refund or exchange easily:
Please don’t use the product and keep it in its original box.
Show us proof of purchase (order number or receipt).
Send the product back to us within 14 days after you get it.
How to Return Your Product
Just follow these easy steps to return an item:
Contact Us
Send us an email at movapor18@gmail.com to start the return.
Share Information
Tell us your order number and what’s wrong.
You can also send photos showing the problem clearly.
Get Return Instructions
Our helpful team will send you instructions and tell you what to do.
Send the Product Back
Mail the product to us using a shipping service with tracking.
We’ll tell you the correct address to use.
Check and Wait
As soon as we get your product, we will carefully check it.
We’ll tell you if your refund or exchange has been approved.
Getting a Refund
- If your return is approved, you’ll get your money back soon.
- We’ll send the refund back to your original payment method.
- Banks and card companies may take extra days to show the refund.
Getting an Exchange
- We are happy to send you a new product if your exchange is approved.
- You won’t have to pay any extra fee for this.
Items You Can’t Return or Refund
Sometimes we can’t offer refunds. Here are some examples:
Gift cards
Items marked “final sale”
Products returned after 14 days from delivery
Shipping Costs
Please remember that shipping costs can’t be refunded.
If you get a refund, the return shipping fee will be subtracted.
Questions?
We’re here to help you. If you have questions, please contact us at:
Email: movapor18@gmail.com
WhatsApp: +8618818568003
(Monday–Friday, 9 AM–8 PM, China Standard Time)